Patient Financial Counselor

Job Number 59726
Posted 12/21/2018
Account Northern Light CA Dean Hospital
Department Patient Accounts
Location |ME| Charles A. Dean Memorial Hospital, ME 04441
Schedule Regular Full-time
Shift Day
Hours 8:00am - 4:30pm
Job Details
Reports directly to the Revenue Cycle Manager and is responsible to work with patients to resolve patient financial issues. This position will be proactive in seeking out patients needing financial assistance in all areas of service. Responsible to counsel patients on financial obligations, collect payments, set up payment arrangements, work out settlements, assist with price quotes and answer patient financial related questions. Will provide free care applications when appropriate. Works self-pay accounts using system reports, analyzes accounts to respond to patient concerns or complaints.

High school graduate or equivalent
Previous experience in medical setting preferred
Previous experience with revenue cycle preferred
Excellent verbal and communication skills
Strong analytical skills
Robust working knowledge of Microsoft Office Suite is necessary
Strong Customer Service skills

This position entails extensive customer service and phone utilization visual and auditory acuity, finger-wrist repetitive motion, and utilization of a computer/keyboard. This position requires being seated for long periods of time; standing, walking; considerable amount of work on the telephone; work in an office environment with exposure to the public. High noise level due to multiple phones and conversations.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.