Patient Access Trainer

Job Number 58076
Posted 10/4/2018
Account Northern Light Mercy Hospital
Location |ME| MERCY STATE STREET, ME 04101
Schedule Regular Full-time
Shift Day
Hours 8:00a-4:30p
Job Details Under the supervision of the Manger Patient Access, this position is responsible for monitoring and oversight of the quality of information input into the Hospital host system during the process of scheduling, pre-registration, registration, bed assignment, and discharge processes. The incumbent will provide ongoing feedback to managers, supervisors and staff on quality outcomes. It is the responsibility of the Patient Access Training Specialist to provide education/training to new hires and for on-going education to staff who may need it, both within the Patient Access department and across the organization as required. This position is accountable for the development, implementation, and monitoring of the Quality and Education program for the Patient Access processes within the Northern Light Mercy Hospital.

The Patient Access Training Specialist is responsible for identifying and developing competencies for staff, holding in-service training sessions as needed, and updating Supervisors and Managers of their employees' skill after each training session. The Patient Access Training Specialist is responsible for understanding the complexities of health insurance plans and the relationship between health plans e.g., Medicare, Maine Care, Commercial Insurance, Blue Cross, Worker's Compensation, and self pay. S/he is responsible for being competent in using all of Patient Access's multiple software systems. The Patient Access Training Specialist must have an excellent working knowledge of all areas of Patient Access and a solid understanding of their role in the entire Revenue Cycle. This position is expected to work closely and collaboratively with all of the registrars and Office/Practice Managers in Northern Light Mercy Hospital's employed provider practice network to ensure competence and accuracy for all end users registering in the hospital host system. In addition, the incumbent provides support and coverage for the supervisor, as needed.

The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Mercy Hospital.


CHAA preferred (Certified Healthcare Access Associate)
High school diploma or GED required. 2 years direct Patient Access experience required.

Prior experience in Registration/Scheduling/Pre Certification is required with ability to articulate understanding of registration processes as they relate to the Revenue Cycle.

Ability to demonstrate effective training skills required. Teaching or training experience desired.

Excellent interpersonal skills are required with ability to develop strong, collaborative relationships with individuals from various levels of the organization.

Excellent computer skills along with strong analytical and problem solving skills.

Judgment and initiative required as the Patient Access Training Specialist is accountable for accuracy and timelines of work that impacts the entire hospital Revenue Cycle.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.