Patient Access Representative

Job Number 54150
Posted 7/23/2020
Account Northern Light Sebasticook Valley Hospital
Department Central Registration
Location |ME| Sebasticook Valley Hospital, ME 04967
Schedule Pool/Per Diem
Shift Variable
Hours varies
Job Details Summary

The position is primarily responsible for obtaining patient demographics while creating the patients account. Pre-admits utilizing phone calls and physicians' offices. Answers switchboard and directs ambulance calls to the appropriate area/extension. Works independently with all departments in the hospital.


High School diploma, or equivalent. Post-secondary preferred.

Prior customer service skills necessary.

One year in a healthcare setting preferred; insurance knowledge, computer skills, switchboard, or multi-phone system skills preferred.

Other Skills Required

Strong organizational skills. Ability to prioritize work and handle multiple tasks.

Ability to work independently.

Adaptable to changing workflow and environment.

Willing to learn and a focus for continuous self-improvement

Collaborative team player.

Customer service oriented. Strong telephone aptitude.

Physical Requirements
Repetitive motion daily; some pulling; some lifting up to 15 pounds. A lot of walking throughout the day.

Must be able to handle extremely stressful situations professionally, and able to handle multi-tasks in an organized manner. Hand/eye coordination.

Working Environment
Close working conditions; exposure to blood/and or body fluids possible.

Repetitive motion daily; some pulling; some lifting up to 15 pounds. A lot of walking throughout the day.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

Please Rate Your Digital Experience