News & Events

Updated Visitor Policy

Date: 06/15/2020

As we balance the need of patients and their families with the safety concerns for everyone who enters our facility, we will continue to adjust our policies as the circumstances surrounding COVID-19 change. With a lower number of cases in Kennebec County, we have decided to trial the idea of relaxing our visitor policy for patients in our acute care inpatient unit in the hospital. 

What Has Changed:

One Visitor Daily for Inpatients

Beginning today, Monday, June 15, inpatients will be allowed one visitor per day between the hours of 3 - 6 pm.
  • Visitors will need to enter through the main hospital entrance before 5 pm and go through a screening that will include a temperature check. Between 5 – 6 pm, visitors will need to enter through the emergency department entrance and be screened.
  • While only one person will be allowed per day, that designated person can change each day. The visitor cannot leave the patient room during the visit.
  • Everyone entering our facility must wear a mask or face covering for the duration of their time in the hospital.
  • If a patient is accepting a visitor, the patient must also wear a mask for the duration of the visit.

Please note: Any patients suspected or confirmed to have COVID-19 cannot have in-person visitors. Alternative options for communications for these patients (i.e. Zoom) is available in order to keep families connected.

Day Surgery Now Open

Our Day Surgery unit has reopened. At this time, due to space limitations in the waiting room, a single visitor may accompany the patient for the procedure and stay in their pre-op room until discharge. If the companion is unable to stay the entire time, they may leave, and we will bring the patient to the exit once recovery is complete for the driver to take them home.

What Hasn’t Changed:

Birthing Center
Obstetric patients may have one person accompany them for the birthing experience.

No Visitors in the Emergency Department
We cannot allow visitors in the waiting room or in the treatment area of the Emergency Department as this is a higher risk area. The only exceptions are one parent or guardian for a minor or if the patient requires their help with communication with the care team.

No Visitors at Continuing Care, Lakewood
We continue our policy of no visitors at Northern Light Continuing Care, Lakewood. An exception for a resident at end of life may be possible but must be requested on a case by case basis. We are helping our residents connect to family electronically through tools like Zoom.

No Visitors at Outpatient Offices with Limited Exceptions

Visitors are still not allowed to accompany patients at our outpatient offices with a few special exceptions:
  • Pediatrics: One parent/guardian with the minor patient
  • Obstetrics: One visitor with all ultrasounds
  • One visitor with the patient in any practice if the patient needs assistance due to special needs

No Visitors at Walk-In Care with Limited Exceptions

Visitors are still not allowed at Walk-In Care with limited exceptions. One visitor with the patient will be allowed if the patient needs assistance due to special needs.

Thank You!

We understand that family support is an important part of a patient’s well-being. We are doing all we can to best protect those in our care as well as all in our community. Thank you for understanding.