See How Safer Care Works
At Northern Light Health we’ve always been here to care for our communities, and we’re still ready for you. COVID-19 has changed many parts of our lives, but it is safe for you to access the care you need now, from a visit to your primary care provider to emergency care at any one of our hospitals.
Just like we have all made changes at home, Northern Light Health has changed to meet specific challenges to providing care and has implemented policies and procedures that ensure the safest environment possible for you and our staff.
We can’t stress enough how important it is to not delay care, delaying healthcare can cause conditions to worsen and create the need for more serious treatment. Most importantly, if you need emergency care, please call 9-1-1 immediately, access to emergency care has not changed.
We don’t want you to be surprised by the changes we’ve made so we’ve developed a series of short videos to show what you can expect during your visit at any Northern Light Health facility.
Ways We Are Keeping Our Patients Safe
Masking: Masks or other personal protective equipment are worn by all caregivers and doctors. We’re also asking all patients and visitors to wear masks or face coverings upon entering a Northern Light Health facility.
Hand Sanitation: We continue to wash our hands and use hand sanitizer frequently and encourage you to do the same.
Screening: Pre-screening happens before appointments, with temperature checks and a series of symptom check questions for anyone visiting our facilities.
COVID-19 Patient Care: Patients with COVID-19 or COVID-19 symptoms are treated by dedicated staff in designated areas. If you are at home with COVID-19 the Home Care COVID-19 team will care for you.
Cleaning/Disinfecting: All spaces are cleaned and sanitized per strict Northern Light Health medical standards. Our Environmental Services teams have always used checklists to ensure all areas are cleaned thoroughly. We disinfect every exam room and patient care area after each patient visit.
Reception Areas: Reception areas may look a little different. In many areas, we’ve placed stickers on the floor to remind people to maintain safe distancing, and we’ve installed plexiglass barriers in locations where patients and visitors may encounter staff.
Visitation Policy: We’ve had to restrict visitors because of the spread of COVID-19. This is hard because visitors have always been an important part of our patient care. We have very specific guidelines on which patients can have visitors and how many they can have. Your healthcare team can share more information about visitation restrictions.
Expanded telehealth services: A tool we’ve used for years to meet patient needs from home using a phone, tablet, or computer, telehealth appointments are available to meet more needs than ever. If you think a telehealth appointment might be right for you, ask your healthcare provider about it today.
You should always feel comfortable asking questions about your care. You can learn more on any of our websites and speak with your healthcare team to ask specific questions. Thank you for choosing Northern Light Health, it’s an honor to make healthcare work for you.